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![PDF] Measuring customer expectations of service quality: case airline industry | Semantic Scholar](https://d3i71xaburhd42.cloudfront.net/464eaf1cb682477daf0695f977782464bd4a7cf1/28-Figure1-1.png "PDF] Measuring customer expectations of service quality: case airline industry | Semantic Scholar")
PDF] Measuring customer expectations of service quality: case airline industry | Semantic Scholar
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Measuring Service Quality as Part of Performance Management
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