I initially had deposited the amount of 50€, which was taken out of my bank account but never arrived in my balance on Big Lucky. I chatted with them on the 26th of August, they sent me an email on the 7th of September that the matter has been escalated, however I haven’t received an update at all. Today I chatted with their customer service again to check if they had any updates, but they said it’s still being investigated. They’re holding the money for almost a month now and I wonder if besides getting the money refunded, I can charge any interest at all or anything like that. An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
If someone claims to be from Casino.Guru and makes such a request, do not share any information. A casino’s Safety Index should play a major factor in choosing the best bonus for you. Casinos with a higher rating should generally be safer and fairer, so the higher the rating of a casino, the better. Big Lucky isn’t the first or only casino under White Star B.V.‘s belt.
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The frequency and value of these promotions may vary, but they consistently reward active play—either through leaderboard placements or direct cash returns during specific periods. The minimum deposit and withdrawal are €20, while the maximum deposit for high rollers depends on the payment method. The maximum withdrawal is €5000 daily, €20000 weekly, and €50000 per month.
Given that background, one would expect a more robust framework for player protection and spending control. In some cases, the casino may perform an additional account review before approving the withdrawal. This typically occurs when large sums are involved or if the transaction pattern appears irregular. This is a standard industry practice designed to minimize the risk of unauthorized account activity. We only contact players through this official complaint thread or via @casino.guru email addresses.
Vårt utvalg av casinospill hos Big Lucky Casino
- This not only granted early access but also upgraded the welcome bonus to a exclusive no-sticky version.
- Whether you’re locked out of your account, need help understanding a bonus, or want clarification on a withdrawal, the support team is available around the clock.
- Once the cashback is credited to your account, the maximum bet allowed is €5 per spin.
- Several banking options are available at Big Lucky, catering to the preferences of most players.
- If you’re playing eligible games, you might be credited a real-money reward with no prior notice.
Whether you’re locked out of your account, need help understanding a bonus, or want clarification on a withdrawal, the support team is available around the clock. At present, there is a notable lack of easily accessible tools for setting deposit limits, loss limits, or session time reminders. Players are required to contact customer support manually to implement any restrictions, which raises the threshold for action and may discourage timely intervention. There are currently 92 jackpot games available, including entries from Red Tiger, Wazdan, and NetEnt. Some progressive jackpot titles—such as those in the Mega Moolah series—require use of the search function, but are accessible to players seeking high potential payouts. As a licensed operator under the Curaçao jurisdiction, Big Lucky is open to players in a wide range of international markets.
- Operates the casino, which offers over 3000 titles from reputable game providers and accepts cryptocurrencies.
- Big Lucky provides some general advice on moderation and how to avoid gambling beyond your means.
- For example, if you receive €10 in cashback, you’ll need to wager €100 before any remaining balance can be cashed out.
- Registering via Kingbonus, on the other hand, grants a no-sticky bonus, allowing you to use your own funds first and withdraw winnings before the bonus is activated.
- Keep reading to find out more about this casino and whether it’s safe and suitable for you.
Game Selection at Big Lucky
The titles included in the portfolio are PowerUP Roulette, Sweet Bonanza Candyland, and Treasure Island. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. Big Lucky Casino wants you to find your answer first in FAQ-section but if that won´t be enough for you, they do have a 24/7 chat and e-mail support available. They also have a section for responsible gaming where you´ll find instructions on safer gambling.
Payment Overview
Users can register and play without major restrictions, although the casino is not governed by any single national gambling authority outside Curaçao. Still, the Curaçao license ensures that Big Lucky adheres to regulatory standards that apply across its licensed jurisdictions. If you want to make sure you have an enjoyable gaming experience, I recommend you look for a casino with fair T&Cs. And if you decide to play at this casino despite the unfair rules, at least read the T&Cs carefully before you start playing, to make sure you know what to expect. Once you’ve accumulated a balance you’d like to cash out, you can request a withdrawal as soon as the general terms have been met.
The 100 free spins on Book of Dead are also subject to the same bonus framework and wagering terms. After registration, click “Add Funds.” You’ll then be able to select the welcome bonus from the “Choose Bonus” tab before proceeding to the deposit section. To learn more about Big Lucky Casino, its safety, user reviews, and other features and characteristics, read our Big Lucky Casino review. Their license comes from Curacao, which is the new form of the said agency, now called Curacao Gaming Board.
Overall, Big Lucky Casino offers a simple player experience which is good. Big Lucky provides some general advice on moderation and how to avoid gambling beyond your means. While this serves as a basic starting point, it’s worth noting that the casino is operated by the same group behind multiple established platforms.
Vår omfattende spillportefølje hos Big Lucky Casino
Now what is interesting here, that at least for %KEYWORD_VAR% players in Finland, the casino is a PnP brand. Instead, it offers a grounded, smooth experience that’s clearly designed for real players who value cashback, fast access, and reliable payments. Once your documents are submitted, Big Lucky’s team will review and validate them.
